At Samuel String, we are committed to ensuring a smooth and efficient shipping experience for our customers. Please review our shipping policy below to understand how we handle orders and deliveries.
1. Order Processing Time:
- All orders are processed within 2-3 business days from the time the order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email notification once your order has been shipped.
2. Shipping Methods and Delivery Time:
- Currently, we only offer Cash on Delivery (COD) as a payment method, and we use reliable local delivery services to ship your orders.
- Estimated delivery time is typically 5-7 business days from the date of shipment, depending on your location.
- Please note that delivery times may vary due to factors beyond our control, such as weather conditions or courier delays.
3. Shipping Charges:
- Any additional shipping fees or charges will be clearly stated during checkout before you confirm your order.
4. Delivery Issues:
- If there are any issues with your delivery, such as delays or missing items, please contact us at [email protected] within 7 days of receiving your order.
- We will work with our delivery partners to resolve the issue as quickly as possible.
5. Tracking Your Order:
- Once your order has been shipped, you will receive a shipment confirmation email with tracking details (if available).
- You can track your order directly through the delivery service’s website or by contacting our customer service team.
6. Contact Us:
- If you have any questions regarding shipping, or if you need assistance with tracking your order, please don’t hesitate to contact us at [email protected].